SHIPPING AND DELIVERY
We use a signed-for delivery service. Therefore someone will need to be at the given address to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery.
Standard delivery approximately takes 2-3 days. Your item(s) will be delivered by your local post office so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left advising you how and where your delivery can be collected.
International Standard Delivery takes approximately 10-14 working days and costs £8.99. Natasha Charles Boutique will not cover the incoming customs costs or taxes that may be incurred when shipping to your destination. All delivery times are estimated and so we suggest ordering your item in good time to avoid delays caused by customs or clearance of the destination country.
SHIPPING RATES & DELIVERY
UK Standard delivery (£3.99 2-3 working days delivery)
UK Saver delivery (£1.99 5-7 working days delivery)
International Standard Shipping (£8.99 10-14 Working Days, estimated)
* Please note that these are estimated delivery times only, therefore Natasha Charles Boutique is not guaranteeing delivery dates *
In the unlikely circumstances that your item has not arrived to you and has been lost by our couriers then we are happy to offer you a replacement item or a full refund. If your item(s) tracking information states that the parcel has been signed for by somebody, however you say it has not been received then we can only offer you with a replacement item and not a refund. We would then ask for an alternative postal address to send your replacement item. We will only send one replacement item; if this item is lost again then we can provide you with a claims form for our courier’s service in which you can claim compensation back for your missing parcel.
If you have further questions about postage please get in touch with us via email: firstname.lastname@example.org